SHIPPING POLICY

United Kingdom Orders (excluding Northern Ireland)

We aim to dispatch your order as soon as possible and by no later than 2-3 business days from the date your order is received. 

International Orders 

We currently offer delivery exclusively within the United Kingdom. If you are located outside the UK and are interested in our products, please contact us via our contact form or email us at info@studioshuhaiber.com to discuss potential international shipping options.

RETURNS AND REFUND POLICY

Studio Shuhaiber reserves the right to refuse any return on products that fail not meet our return requirements. We are unable to offer an exchange or refund on items that are deemed damaged upon return - scratched, marked, damaged, used or not in their original packaging.

You are responsible for paying the return shipping cost. We strongly recommend using a trackable shipping service and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.

Change of mind: we accept returns up to 21 days from the day your order is delivered.

To return your order please:

1) Package it carefully in the original packaging and send it back to our warehouse at the address below. We strongly suggest using a tracked service. 

2) Complete our short returns form here so that we can track and process your return. 

Please reach out to info@studioshuhaiber.com if you require any assistance.

Your item must be unused and in the same condition that you received it, in its original packaging and with the attached receipt or proof of purchase. Make sure the item is well protected when returning it to us, so that it is not damaged in transit. When the item is received by our warehouse, we will initiate a refund (please allow 4-7 business days), excluding the initial shipping cost. 

Damaged Goods: If you are not entirely satisfied with your purchase, we’re here to help. 

In the unfortunate case that your item(s) are damaged or broken in transit, please notify us within 5 days of receiving it at info@studioshuhaiber.com, attaching photos to the email, a brief description of the damage, the order number and shipping information.

We understand how disappointing this can be and will do our absolute best to replace them as quickly as possible. Once we receive your email, we will follow-up with next steps. Please note, however, any faults reported after 5 days of receiving the item, will be deemed as general wear and tear. 

Returns Address:

STUDIO SHUHAIBER LIMITED, 42 Northway, London, SM4 4HF, United Kingdom

Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.

If you have any further questions on how to return your item, please contact us info@studioshuhaiber.com